Please keep in mind our business hours: M-F from 9am-5pm EST and Saturdays from 10 am - 1 pm EST only and do not include national holidays.

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Our shipping options through USPS for shipping within the U.S. are as follows:

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• Processing an order can take from 1 to 3  days after order is placed.

• First class mail shipping 

• Priority mail shipping 

• Priority mail express shipping

• Paid shipping costs are calculated at checkout and are based on the weight of your package.

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Please keep in mind that it is the customer's responsibility to make sure that the address is entered correctly.

 

We are not responsible for incorrect information provided.

 

Should you notice that you have entered an incorrect address please email customer service as soon as possible at ontopapparel1@gmail.com. We will do our best to correct this matter however, it is NOT guaranteed.

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If your Express order is placed after 2pm, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

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Shipping Delays

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Once your package has been released to the postal service delivery of that package is out of our control. Any shipping delays that arise due to the postal service is beyond our control, and we cannot be held liable for any delays.​

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Tracking Information

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Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out. We are not responsible for the package once tracking shows that the package has left our premises.

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If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

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If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

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Lost or Stolen Packages

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We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to the address that was entered at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake.

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